# HERBERHOLZ MEDIATION

> Effective Conflict Management in EN-FR-GER


## Posts

- [Workplace Conflict — And Why You Should Start Measuring It](https://herberholzmediation.com/cost-of-workplace-conflict/): Every workplace experiences conflict.Not every workplace measures its impact.   Across my mediation work, my survey Navigating Workplace Tension for the business events industry, and the recent publication of insights from the Swiss Mediation Prize panel in Perspective Mediation, one truth is clear:   The cost of workplace conflict rises long before the conflict becomes visible.   Unspoken disagreements, subtle tension, and relational friction quietly erode performance, trust, and well-being. Yet organisations rarely treat these factors as measurable indicators. The Real Cost of Workplace Conflict: What Recent Studies Show Recent Swiss findings reveal that unresolved interpersonal tension contributes significantly to: […]
- [Accountability Starts with Dialogue | Insights for Modern Leaders](https://herberholzmediation.com/accountability-starts-with-dialogue-insights-for-modern-leaders/): Accountability is one of the most used — and misunderstood — words in the workplace.  Too often, it’s equated with control, follow-up, or blame. But in reality, accountability is not something we enforce; it’s something we enable. Accountability starts with dialogue.    In my work as a mediator and leadership trainer, I see it daily: genuine accountability grows from clarity, communication, and trust. Whether you are mediating a workplace disagreement or leading a team, accountability starts with dialogue — not directives. 1. The Communication Gap A common leadership question sounds harmless: “Is everything clear?” Yet, this yes-or-no question rarely ensures […]
- [Workplace Mediation: What Our Clients Took Away](https://herberholzmediation.com/workplace-mediation-examples/): When professionals consider workplace mediation, this question arises: “What will we actually walk away with?”   Workplace mediation is not just about resolving interpersonal conflict — it is a structured process that can deliver practical outcomes. To make this more concrete, here are a few examples of how our mediation service has supported clients in different contexts, and what they took away from the process. Example 1: Business Partners Seeking Clarity Two co-founders were experiencing recurring tension, particularly around decision-making and unclear responsibilities.   Process: Individual preparation sessions followed by a full-day joint facilitation. Takeaway: A clear division of roles, […]
- [Lasting Impact Beyond Team Building](https://herberholzmediation.com/lasting-impact-beyond-team-building/): How often have you heard colleagues say after a team day: “That was nice — but will it really last?”   It’s a valid question. Traditional team building can feel energising in the moment, yet often the effect fades quickly once everyone is back at their desks. Real transformation requires more than a feel-good day — it needs practice, structure, and follow-up.   That’s where well-designed workshops come in. In our work with managers, HR professionals, leadership groups, and works councils, we design sessions that not only create reflection but also lead to concrete steps, responsibilities, and reviews to make […]
- [From Workshop Experience to Sustainable Impact](https://herberholzmediation.com/team-building-workshop-sustainable-change/): How can teams strengthen trust, communication, and collaboration—beyond one-off team buildings? That was the guiding question of a recent team workshop we designed and facilitated. What made it stand out: the group didn’t just talk about team spirit, they built practical agreements, tested new communication tools, and created a roadmap for the months ahead. In this article, we share the structure, methods, and sustainable takeaways of the workshop. Why Team Building Workshops Matter In many organisations, interpersonal dynamics quietly shape performance. Trust gaps, unspoken frustrations, or unclear communication can slow down progress. A team building workshop provides the space to […]
- [Strengthening Workplace Dialogue](https://herberholzmediation.com/navigating-workplace-dialogue/): Our experience confirms that how an organisation deals with interpersonal challenges speaks volumes about its cultural maturity.  Are managers equipped to detect early signs of tension? Are employees able to raise concerns without fear? And are there spaces where psychological safety is not just promised but truly experienced? The pressure points are many — from intergenerational gaps and breakdowns in trust to friction around purpose and values. Left unaddressed, these dynamics quietly shape workplace culture in ways no one intended. But with the right dialogue and resolution systems, tension becomes more than a challenge: it becomes a chance for growth. […]
- [What Workplace Conflict Really Looks Like](https://herberholzmediation.com/what-workplace-conflict-really-looks-like/): Conflict in the events world doesn’t always wear a red flag. More often, it’s subtle: a passive-aggressive email, last-minute stress bursts, or simmering tensions between Sales and Operations trying to meet impossible deadlines. These moments get shrugged off as “just part of the job,” but beneath the surface, they drain energy, morale, and focus. What Conflict Actually Looks Like in the Events Industry (And Why It Matters Everywhere) Key Insights from our 2025 Industry Survey:   74% say tensions stem from differences in opinion or misunderstandings. 66% point to communication breakdowns. 62% report conflicts between teams or departments. 52% highlight […]
- [HR’s Missing Piece: Rethinking Conflict Resolution](https://herberholzmediation.com/hrs-missing-piece-rethinking-conflict-resolution/): Stepping into Salon Solutions RH this week in Paris felt a bit like coming home. The buzz of conversations, the energy of discovery—it reminded me why I love business events so much. There’s something about wandering the aisles, diving into discussions, and watching industry trends unfold in real-time that never gets old. And if HR exhibitions are a mirror of workplace realities, today’s reflection was crystal clear: companies are investing in talent, leadership, and well-being like never before. AI-powered recruitment tools, resilience workshops, even immersive learning experiences—innovation is everywhere. But in all this progress, I kept asking myself: where does […]
- [Reflective Communication: A Simple Tool for Better Conversations](https://herberholzmediation.com/a-simple-tool-for-better-conversations/): In everyday interactions, our words and actions often have unintended effects on others, leading to misunderstandings or frustration—especially in challenging conversations. However, there is a simple tool for better conversations. This exercise, which I regularly use in mediations, may feel unfamiliar at first. Yet its impact is profound in clarifying misunderstandings and promoting respectful exchange. It allows individuals to reflect on their own intentions and the effects their behaviour has on others, a critical step in fostering collaborative solutions. I also implement this exercise in group conversations, such as board meetings, to support clear and productive discussions. The Reflective Communication […]
- [Bridging generations: preventing and resolving intergenerational workplace conflicts](https://herberholzmediation.com/managing-intergenerational-conflict-workplace/): An article for IÉSEG Insights by Calliope SUDBOROUGH (IÉSEG) and Angela HERBERHOLZ In today’s workplace, it’s increasingly common to find five generations in the workforce. While this multigenerational environment enhances collaboration and innovation, it also creates fertile ground for misunderstandings and conflict. Differing working and communication styles, expectations, values and needs can result in misunderstandings that disrupt team cohesion and productivity. For instance, research highlights how younger employees’ preference for digital tools can clash with older colleagues’ reliance on traditional communication methods. Similarly, generational stereotypes often exacerbate tensions, with younger workers being labeled as “entitled” and older employees as “resistant […]
- [Your Path to Mediation – A Practical Guide](https://herberholzmediation.com/steps-to-start-workplace-mediation/): Steps to start workplace mediation. When interpersonal challenges arise at work, deciding how to address them can feel overwhelming. Mediation offers a constructive way forward, but knowing how to start can be daunting.    To make it easier, I’ve outlined the initial steps you can take when considering mediation. This guide provides clarity and practical advice for those seeking support. By following these steps, you can better navigate the mediation process and know what to expect. 1. Reaching Out to a Mediator Your journey begins with an initial contact. Either you or someone in your organisation reaches out to share […]
- [Mediation in Business Acquisitions](https://herberholzmediation.com/mediation-in-business-acquisitions/): Recently, I was called in to mediate a conflict that emerged shortly after a business acquisition. While the mediation process was ultimately successful, it became clear that many of the issues that led to the conflict could have been avoided entirely with using preventive measures. The misunderstanding and frustration that built up over months—or in this cases, even years—could have been diffused much earlier had the right conversations and structures been put in place from the start. Reflecting on that experience is what motivated me to share this post.   Business acquisitions, particularly those involving long-standing, family-owned companies, often come […]
- [Resolution Facilitation - A Client's Perspective](https://herberholzmediation.com/resolution-facilitation-a-clients-perspective/): As a manager or leader, you’re expected to handle challenges, maintain team harmony, and navigate through complex situations with confidence. For many, the idea of seeking outside support for team dynamics—especially through guided dialogue or resolution facilitation—can feel like admitting you don’t have all the answers. However, embracing resolution facilitation benefits for managers can significantly enhance your leadership and team effectiveness.   There’s often a lingering belief that as a leader, you should be equipped to manage every situation independently. Think of it like consulting a personal trainer at the gym – choosing not to seek expert support may seem […]
- [Understanding the Hidden Dynamics of Bullying](https://herberholzmediation.com/understanding-the-hidden-dynamics-of-bullying/): The media outlet Brut. (Brut. is a global media company that creates short-form video content for audiences around the world) released a thought-provoking video that zooms in on the complex nature of bullying. The video showcases a social experiment involving three students: one plays the role of the bully, another is the victim, and the third is an observer.   This « simple » setup captures the often unseen and complex dynamics at play in bullying situations, offering valuable insights into the behaviors and attitudes that fuel such harmful interactions.   In this blog we underscore the critical role of mediation in […]
- [Why Include a Mediation Clause in Your Contracts](https://herberholzmediation.com/why-include-a-mediation-clause-in-your-contracts/): Adding a mediation clause to your contracts is a strategic move that can save time, money, and relationships.   At the beginning of a new partnership or when hiring new employees, no one wants to think about “what if it does not work out.” However, our experience shows that it is at that exact moment, that you need to define “what if it does not work out”. This way, when a situation occurs that is out of everyone’s expertise to solve, the mediation clause can be used as a reference on how to proceed amicably.   In this blog post, […]
- [In-House Mediation Programme](https://herberholzmediation.com/in-house-mediation-programme/): At Herberholz Mediation Services, we empower businesses to establish their own in-house mediation programmes, uniquely tailored to their organisational culture and needs.   Is your organisation ready to cultivate a more positive and collaborative work environment?   Here’s how we can help you transform conflict resolution within your team: The Importance of Conflict Management Conflict management is a proactive and strategic approach that helps organisations nurture a healthy and productive work environment. By addressing disputes before they become detrimental to the company’s performance, managers can reduce the time spent dwelling on problems, allowing them to focus on their core responsibilities. […]
- [Aligning Conflict Resolution Policies with Company Values](https://herberholzmediation.com/enhancing-the-employee-experience/): Enhance your workplace by aligning conflict resolution policies with company values. Boost employee engagement, retention, and organisational reputation with effective mediation strategies
- [Benefits of Mediation in Football](https://herberholzmediation.com/winning-with-mediation-in-football/): June 14 2024 marked the beginning of the 2024 UEFA European Football Championship, with 24 teams competing across Germany, the host nation. This is an ideal moment to explore the benefits of mediation in football. Example FIFA In March 2023, FIFA published comprehensive Mediation Guidelines available in four languages. The guide is aimed at resolving disputes within the football community and facilitating other means of alternative dispute resolution. These guidelines, part of the Football Tribunal’s services, offer a voluntary and confidential mediation process. The mediation service has already successfully resolved several cases, supporting amicable settlements and rebuilding relationships between parties.  Benefits of […]
- [One-Size does not fit all](https://herberholzmediation.com/one-size-does-not-fit-all/): Our experience at  HERBERHOLZ MEDIATION SERVICES highlights the importance of personalised conflict resolution services. In this article we will share how mediation can be tailored to effectively address and resolve your workplace disputes. When to opt for mediation Workplace conflicts can arise from a multitude of sources, each requiring a nuanced approach. Here are some common situations where mediation has been successfully used: Communication Breakdowns: Misunderstandings and poor communication between colleagues, departments, or management can lead to significant disagreements. Mediation helps to clear up misinterpretations and fosters open, constructive dialogue. Personality Clashes: Differences in personality, values, work styles, or cultural […]
- [Mediation supports Sustainable Development](https://herberholzmediation.com/mediation-supports-sustainable-development/): Chances are, you’ve come across the acronyms SDG and ESG more frequently in recent times. This reflects the increasing importance that the business community is putting on sustainable development goals (SDGs) and environmental, social, and corporate governance (ESG). These concepts are becoming more important for companies, as they are starting to include them in their plans. Mediation supports sustainable development and here is how. What are SDGs Think of SDGs like a to-do list for the planet. They were created by the UN to tackle big problems like poverty, inequality, and climate change. The 17 goals encompass such issues as […]
- [Finding the Right Mediator in 5 Steps](https://herberholzmediation.com/find-a-professional-mediator/): With this structured approach, you will be well-equipped to find a mediator suitable for your needs to solve your conflicts. 
- [Mastering Difficult Conversations with Employees](https://herberholzmediation.com/mastering-difficult-conversations-with-employees/): Difficult conversations are among the most demanding tasks of a manager. They can weigh heavily on you for days, causing stress and uncertainty. Nevertheless, they are an essential part of the leadership process as they lay the foundation for change and improvement. With a few key techniques, you can approach difficult conversations more clearly, focused, and confidently.
- [Analysing and Managing Conflict Effectively](https://herberholzmediation.com/managing-conflict-in-your-day-to-day/): In this article, we explore the differences between healthy and constructive conflict and dysfunctional conflict, shedding light on the importance of managing conflict in a productive and positive manner.

## Pages

- [Facilitation](https://herberholzmediation.com/facilitation/)
- [Navigating Workplace Tension](https://herberholzmediation.com/navigating-workplace-tension/): 2025 Guide NAVIGATING WORKPLACE TENSION A Guide for Constructive Conflict Management in the Workplace. This handbook is grounded in the findings of our 2025 Conflict Resolution Systems survey. It brings together the voices of over 100 professionals across the global Business Events Industry — from executives and HR leaders to operational managers. Their insights provide a rare window into how organisations today experience, manage, and often struggle with interpersonal workplace challenges.   What makes this publication unique is its practical focus. It doesn’t just present data — it translates it into key insights, findings, actionable takeaways, opportunities for improvement, and positive […]
- [Development 1:1](https://herberholzmediation.com/mentoring/): DEVELOPMENT 1:1 Development 1:1 is a personalised collaboration designed to provide professionals with targeted support and practical insights. Through these one-on-one development sessions, you can discuss day-to-day challenges, gain actionable guidance, and deepen your expertise with the help of an experienced mediator. As experts in management support, we work with professionals globally, offering Development 1:1 in English, French, and German. With over a decade of experience supporting developing professionals, we have successfully guided individuals through tailored one-on-one development sessions.  DIALOGUE & DEVELOPMENT CONTACT US FOR YOUR DEVELOPMENT 1:1 OFFER NEWLY TRAINED MEDIATORS Roadmap to navigate early career paths. These sessions […]
- [Mediation](https://herberholzmediation.com/mediation/): Mediation Mediation is particularly useful in addressing conflicts rooted in interpersonal dynamics, communication breakdowns, and relationship strains. Our customised mediation services for commercial and employee disputes effectively resolves and prevents the escalation of conflicts. Our expertise in cross-cultural work enables us to offer a tailored mediation framework as both an in-house solution for regular support and as punctual services. We are experienced in supporting neurodivergent parties and empowering everyone equally to benefit from the process. Based in Paris, we offer customised mediation services both in-person and live-online. AREAS OF PRACTICE We bring a wealth of industry experience in commercial and […]
- [Training](https://herberholzmediation.com/multilingual-conflict-management-training/): TRAINING Our multilingual conflict management training for teams and individuals empowers them to navigate difficult situations successfully. With a proven track record across the Americas, Europe, and MEA, our management workshops are highly regarded. They are described as active, pragmatic, and reflective, drawing on extensive experience and up-to-date research.  APPLIED HERE The skills apprehended through our multilingual conflict management training for teams and individuals are instrumental in various areas, including: Change Management: Navigating Workplace Dynamics Crisis Management: Managing Unexpected Challenges Client or Stakeholder Negotiations: Building Strategic Partnerships Team Conflict Resolution: Fostering Team Collaboration Difficult Employee Conversations: Addressing Employee Concerns Annual […]
- [Blog](https://herberholzmediation.com/conflict-prevention-and-management-blog/): Latest Posts Understanding the Hidden Dynamics of Bullying 10/08/2024 June 2024, the media outlet Brut. (Brut. is a global media company that creates short-form video content for audiences around the world) released a thought-provoking video that zooms in on the complex… Why Include a Mediation Clause in Your Contracts 07/08/2024 Adding a mediation clause to your contracts is a strategic move that can save time, money, and relationships.   At the beginning of a new partnership or when hiring new employees, no one wants to think… In-House Mediation Programme 26/07/2024 At Herberholz Mediation Services, we empower businesses to establish their […]
- [Experience](https://herberholzmediation.com/experience/): Experience We bring a wealth of industry experience in commercial and workplace conflict management. Our areas of practice include:  Business Events Employment Education Exhibitions NGOs Partnerships Shareholder Technology CONSULTING Transforming conflicts into strategic assets: Angela has acted as adviser on issues of conflict resolution to a wide range of, businesses and international organisations.   Her expertise extends to working with a wide range of professionals, including board members, senior leadership, exhibition directors, managers, and team leaders. Angela’s consultancy work includes conflict analysis, stakeholder consultation, policy design and implementation, designing and implementing complex dialogue processes, capacity-building and training. Are conflicts hindering your […]
- [Home](https://herberholzmediation.com/): HERBERHOLZMEDIATION SERVICES Independent expertise for effective communication, leadership alignment, and constructive conflict management At HERBERHOLZ MEDIATION SERVICES, we support leadership teams and HR professionals in navigating interpersonal challenges and strengthening collaboration across organisations. Our work contributes to healthy workplace cultures, improved communication, and sustainable processes for addressing tensions early and effectively.     We offer multilingual and cross-cultural expertise to: Review and enhance existing grievance and escalation procedures beyond formal complaint handling Intervene in cases of acute tension through impartial and confidential mediation Facilitate dialogue and team development through tailored workshops and guided conversations Build internal capacity by upskilling teams […]
- [Contact](https://herberholzmediation.com/contact/): Contact ONE CONVERSATION AT A TIME Take the first step towards creating and maintaining a safe workplace by scheduling an obligation free and confidential online meeting. Whether you are dealing with a difficult situation in your professional life, or just want to learn more about our training offer and workplace mediation, join me for this informative and engaging session.  REQUEST DETAILS Please enable JavaScript in your browser to complete this form.Your Name *Email *Interested in: Workshop Facilitated Dialogue Mediation Conflict Management Systems Speaking Engagement MessageHow did you find Herberholz Mediation Services? Colleague Google LinkedIn Industry Event SEND NOW REACH OUT […]
- [Services](https://herberholzmediation.com/services/): Services Herberholz Mediation Services brings a wealth of industry experience to the table, including facilitation, dialogue support, and conflict resolution for business events, workplace and organisational contexts,  education, NGOs, shareholder, technology, and the legal sector, among others. From working with business owners to government associations, civil rights organisations, and SMEs, we have a proven track record of serving our clients internationally, speaking English, French, and German.   Our expertise extends to working with a wide range of professionals, including board members, senior leadership, exhibition directors, managers, and team leaders. Our ability to seamlessly collaborate with individuals at various levels within […]
- [About](https://herberholzmediation.com/about/): ABOUT HOW WE SUPPORT YOUR ORGANISATION Herberholz Mediation Services supports organisations turn difficult conversations into collaboration. We are specialised in interpersonal conflict prevention, management and resolution.  Conflict prevention and management is a valuable opportunity to improve employee well-being, increase productivity and promote inclusive work environments. A. Herberholz VALUES Authenticity: Methods which follow my clients’ work culture Diversity: Acknowledge individual strength Equality: Inclusive environment that accepts people’s differences Respect: Empowerment that fosters mutual respect Confidentiality: Safe space for constructive communication  EXPERTISE Dispute Resolution Conflict Management Training Design & Delivery  Neurodiversity Human Leadership Intercultural Communication HR Business Partner Executive Advisory CERTIFICATION Commercial Mediator […]


[comment]: # (Generated by Hostinger Tools Plugin)