Angela Herberholz

Workplace Conflict — And Why You Should Start Measuring It

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Every workplace experiences conflict.Not every workplace measures its impact.   Across my mediation work, my survey Navigating Workplace Tension for the business events industry, and the recent publication of insights from the Swiss Mediation Prize panel in Perspective Mediation, one truth is clear:   The cost of workplace conflict rises long before the conflict becomes […]

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Accountability Starts with Dialogue | Insights for Modern Leaders

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Accountability is one of the most used — and misunderstood — words in the workplace.  Too often, it’s equated with control, follow-up, or blame. But in reality, accountability is not something we enforce; it’s something we enable. Accountability starts with dialogue.    In my work as a mediator and leadership trainer, I see it daily:

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Workplace Mediation: What Our Clients Took Away

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When professionals consider workplace mediation, this question arises: “What will we actually walk away with?”   Workplace mediation is not just about resolving interpersonal conflict — it is a structured process that can deliver practical outcomes. To make this more concrete, here are a few examples of how our mediation service has supported clients in

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From Workshop Experience to Sustainable Impact

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How can teams strengthen trust, communication, and collaboration—beyond one-off team buildings? That was the guiding question of a recent team workshop we designed and facilitated. What made it stand out: the group didn’t just talk about team spirit, they built practical agreements, tested new communication tools, and created a roadmap for the months ahead. In

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Strengthening Workplace Dialogue

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Our experience confirms that how an organisation deals with interpersonal challenges speaks volumes about its cultural maturity.  Are managers equipped to detect early signs of tension? Are employees able to raise concerns without fear? And are there spaces where psychological safety is not just promised but truly experienced? The pressure points are many — from

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What Workplace Conflict Really Looks Like

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Conflict in the events world doesn’t always wear a red flag. More often, it’s subtle: a passive-aggressive email, last-minute stress bursts, or simmering tensions between Sales and Operations trying to meet impossible deadlines. These moments get shrugged off as “just part of the job,” but beneath the surface, they drain energy, morale, and focus. What

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HR’s Missing Piece: Rethinking Conflict Resolution

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Stepping into Salon Solutions RH this week in Paris felt a bit like coming home. The buzz of conversations, the energy of discovery—it reminded me why I love business events so much. There’s something about wandering the aisles, diving into discussions, and watching industry trends unfold in real-time that never gets old. And if HR

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Reflective Communication: A Simple Tool for Better Conversations

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In everyday interactions, our words and actions often have unintended effects on others, leading to misunderstandings or frustration—especially in challenging conversations. However, there is a simple tool for better conversations. This exercise, which I regularly use in mediations, may feel unfamiliar at first. Yet its impact is profound in clarifying misunderstandings and promoting respectful exchange.

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Bridging generations: preventing and resolving intergenerational workplace conflicts

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Different generations

An article for IÉSEG Insights by Calliope SUDBOROUGH (IÉSEG) and Angela HERBERHOLZ In today’s workplace, it’s increasingly common to find five generations in the workforce. While this multigenerational environment enhances collaboration and innovation, it also creates fertile ground for misunderstandings and conflict. Differing working and communication styles, expectations, values and needs can result in misunderstandings

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