Our experience confirms that how an organisation deals with interpersonal challenges speaks volumes about its cultural maturity. Are managers equipped to detect early signs of tension? Are employees able to raise concerns without fear? And are there spaces where psychological safety is not just promised but truly experienced? The pressure points are many — from […]
Strengthening Workplace Dialogue Read More »
Conflict in the events world doesn’t always wear a red flag. More often, it’s subtle: a passive-aggressive email, last-minute stress bursts, or simmering tensions between Sales and Operations trying to meet impossible deadlines. These moments get shrugged off as “just part of the job,” but beneath the surface, they drain energy, morale, and focus. What
What Workplace Conflict Really Looks Like Read More »
Stepping into Salon Solutions RH this week in Paris felt a bit like coming home. The buzz of conversations, the energy of discovery—it reminded me why I love business events so much. There’s something about wandering the aisles, diving into discussions, and watching industry trends unfold in real-time that never gets old. And if HR
HR’s Missing Piece: Rethinking Conflict Resolution Read More »
In everyday interactions, our words and actions often have unintended effects on others, leading to misunderstandings or frustration—especially in challenging conversations. However, there is a simple tool for better conversations. This exercise, which I regularly use in mediations, may feel unfamiliar at first. Yet its impact is profound in clarifying misunderstandings and promoting respectful exchange.
Reflective Communication: A Simple Tool for Better Conversations Read More »
An article for IÉSEG Insights by Calliope SUDBOROUGH (IÉSEG) and Angela HERBERHOLZ In today’s workplace, it’s increasingly common to find five generations in the workforce. While this multigenerational environment enhances collaboration and innovation, it also creates fertile ground for misunderstandings and conflict. Differing working and communication styles, expectations, values and needs can result in misunderstandings
Bridging generations: preventing and resolving intergenerational workplace conflicts Read More »
Steps to start workplace mediation. When interpersonal challenges arise at work, deciding how to address them can feel overwhelming. Mediation offers a constructive way forward, but knowing how to start can be daunting. To make it easier, I’ve outlined the initial steps you can take when considering mediation. This guide provides clarity and practical
Your Path to Mediation – A Practical Guide Read More »
Recently, I was called in to mediate a conflict that emerged shortly after a business acquisition. While the mediation process was ultimately successful, it became clear that many of the issues that led to the conflict could have been avoided entirely with using preventive measures. The misunderstanding and frustration that built up over months—or in
Mediation in Business Acquisitions Read More »
As a manager or leader, you’re expected to handle challenges, maintain team harmony, and navigate through complex situations with confidence. For many, the idea of seeking outside support for team dynamics—especially through guided dialogue or resolution facilitation—can feel like admitting you don’t have all the answers. However, embracing resolution facilitation benefits for managers can significantly
Resolution Facilitation – A Client’s Perspective Read More »
The media outlet Brut. (Brut. is a global media company that creates short-form video content for audiences around the world) released a thought-provoking video that zooms in on the complex nature of bullying. The video showcases a social experiment involving three students: one plays the role of the bully, another is the victim, and the
Understanding the Hidden Dynamics of Bullying Read More »
Adding a mediation clause to your contracts is a strategic move that can save time, money, and relationships. At the beginning of a new partnership or when hiring new employees, no one wants to think about “what if it does not work out.” However, our experience shows that it is at that exact moment,
Why Include a Mediation Clause in Your Contracts Read More »