A practical look at alignment, tension, and team dynamics under pressure. What gets overlooked in team dynamics When organisations try to understand why collaboration feels heavy, the focus often goes to individual support: resilience, stress management, recovery. Important, yet incomplete. Because many of the challenges teams face are not individual. They sit between people: […]
The cost of unspoken tension Read More »
Every workplace experiences conflict.Not every workplace measures its impact. Across my mediation work, my survey Navigating Workplace Tension for the business events industry, and the recent publication of insights from the Swiss Mediation Prize panel in Perspective Mediation, one truth is clear: The cost of workplace conflict rises long before the conflict becomes visible. Unspoken
Workplace Conflict — And Why You Should Start Measuring It Read More »
When professionals consider workplace mediation, this question arises: “What will we actually walk away with?” Workplace mediation is not just about resolving interpersonal conflict — it is a structured process that can deliver practical outcomes. To make this more concrete, here are a few examples of how our mediation service has supported clients in
Workplace Mediation: What Our Clients Took Away Read More »
How often have you heard colleagues say after a team day: “That was nice — but will it really last?” It’s a valid question. Traditional team building can feel energising in the moment, yet often the effect fades quickly once everyone is back at their desks. Real transformation requires more than a feel-good day
Lasting Impact Beyond Team Building Read More »
How can teams strengthen trust, communication, and collaboration—beyond one-off team buildings? That was the guiding question of a recent team workshop we designed and facilitated. What made it stand out: the group didn’t just talk about team spirit, they built practical agreements, tested new communication tools, and created a roadmap for the months ahead. In
From Workshop Experience to Sustainable Impact Read More »
Our experience confirms that how an organisation deals with interpersonal challenges speaks volumes about its cultural maturity. Are managers equipped to detect early signs of tension? Are employees able to raise concerns without fear? And are there spaces where psychological safety is not just promised but truly experienced? The pressure points are many — from
Strengthening Workplace Dialogue Read More »
Conflict in the events world doesn’t always wear a red flag. More often, it’s subtle: a passive-aggressive email, last-minute stress bursts, or simmering tensions between Sales and Operations trying to meet impossible deadlines. These moments get shrugged off as “just part of the job,” but beneath the surface, they drain energy, morale, and focus. What
What Workplace Conflict Really Looks Like Read More »
Stepping into Salon Solutions RH this week in Paris felt a bit like coming home. The buzz of conversations, the energy of discovery—it reminded me why I love business events so much. There’s something about wandering the aisles, diving into discussions, and watching industry trends unfold in real-time that never gets old. And if HR
HR’s Missing Piece: Rethinking Conflict Resolution Read More »
In everyday interactions, our words and actions often have unintended effects on others, leading to misunderstandings or frustration—especially in challenging conversations. However, there is a simple tool for better conversations. This exercise, which I regularly use in mediations, may feel unfamiliar at first. Yet its impact is profound in clarifying misunderstandings and promoting respectful exchange.
Reflective Communication: A Simple Tool for Better Conversations Read More »
An article for IÉSEG Insights by Calliope SUDBOROUGH (IÉSEG) and Angela HERBERHOLZ In today’s workplace, it’s increasingly common to find five generations in the workforce. While this multigenerational environment enhances collaboration and innovation, it also creates fertile ground for misunderstandings and conflict. Differing working and communication styles, expectations, values and needs can result in misunderstandings
Bridging generations: preventing and resolving intergenerational workplace conflicts Read More »