Stepping into Salon Solutions RH this week in Paris felt a bit like coming home. The buzz of conversations, the energy of discovery—it reminded me why I love business events so much. There’s something about wandering the aisles, diving into discussions, and watching industry trends unfold in real-time that never gets old. And if HR […]
HR’s Missing Piece: Rethinking Conflict Resolution Read More »
In everyday interactions, our words and actions often have unintended effects on others, leading to misunderstandings or frustration—especially in challenging conversations. However, there is a simple tool for better conversations. This exercise, which I regularly use in mediations, may feel unfamiliar at first. Yet its impact is profound in clarifying misunderstandings and promoting respectful exchange.
Reflective Communication: A Simple Tool for Better Conversations Read More »
An article for IÉSEG Insights by Calliope SUDBOROUGH (IÉSEG) and Angela HERBERHOLZ In today’s workplace, it’s increasingly common to find five generations in the workforce. While this multigenerational environment enhances collaboration and innovation, it also creates fertile ground for misunderstandings and conflict. Differing working and communication styles, expectations, values and needs can result in misunderstandings
Bridging generations: preventing and resolving intergenerational workplace conflicts Read More »
Recently, I was called in to mediate a conflict that emerged shortly after a business acquisition. While the mediation process was ultimately successful, it became clear that many of the issues that led to the conflict could have been avoided entirely with using preventive measures. The misunderstanding and frustration that built up over months—or in
Mediation in Business Acquisitions Read More »
As a manager or leader, you’re expected to handle challenges, maintain team harmony, and navigate through complex situations with confidence. For many, the idea of seeking outside support for team dynamics—especially through guided dialogue or resolution facilitation—can feel like admitting you don’t have all the answers. However, embracing resolution facilitation benefits for managers can significantly
Resolution Facilitation – A Client’s Perspective Read More »
The media outlet Brut. (Brut. is a global media company that creates short-form video content for audiences around the world) released a thought-provoking video that zooms in on the complex nature of bullying. The video showcases a social experiment involving three students: one plays the role of the bully, another is the victim, and the
Understanding the Hidden Dynamics of Bullying Read More »
Enhance your workplace by aligning conflict resolution policies with company values. Boost employee engagement, retention, and organisational reputation with effective mediation strategies
Aligning Conflict Resolution Policies with Company Values Read More »
Difficult conversations are among the most demanding tasks of a manager. They can weigh heavily on you for days, causing stress and uncertainty. Nevertheless, they are an essential part of the leadership process as they lay the foundation for change and improvement. With a few key techniques, you can approach difficult conversations more clearly, focused, and confidently.
Mastering Difficult Conversations with Employees Read More »
In this article, we explore the differences between healthy and constructive conflict and dysfunctional conflict, shedding light on the importance of managing conflict in a productive and positive manner.
Analysing and Managing Conflict Effectively Read More »