Steps to start workplace mediation. When interpersonal challenges arise at work, deciding how to address them can feel overwhelming. Mediation offers a constructive way forward, but knowing how to start can be daunting.
To make it easier, I’ve outlined the initial steps you can take when considering mediation. This guide provides clarity and practical advice for those seeking support. By following these steps, you can better navigate the mediation process and know what to expect.
1. Reaching Out to a Mediator
Your journey begins with an initial contact. Either you or someone in your organisation reaches out to share basic information about the issue at hand. This first conversation is crucial as it lays the groundwork for everything that follows.
During this initial consultation, I will:
- Listen to your description of the situation.
- Provide a clear explanation of what mediation is (and what it isn’t).
- Conduct a preliminary assessment to determine if mediation is a suitable option for addressing the issue.
This conversation helps you understand the mediation process and assess whether it aligns with your needs and expectations.
2. Aligning All Parties
Mediation is a collaborative process that requires the agreement and participation of all parties involved. After the initial contact, I reach out to all relevant parties to ensure they are informed and willing to participate. These conversations are critical for:
- Offering consistent information about what mediation involves.
- Ensuring clarity on my role as a neutral facilitator.
- Gaining initial insights into the situation from all perspectives.
At this stage, I also help determine if mediation is the right path forward and whether all necessary parties are included. The decision to proceed is made collaboratively, ensuring everyone feels comfortable with the process and me as their mediator.
3. Building Trust
Trust is the foundation of a successful mediation process. Early conversations provide an opportunity to evaluate if we are a “good fit” for working together. Feeling comfortable with the mediation approach and the mediator is essential. Similarly, I assess whether I can effectively facilitate the discussions.
4. Discussing the 3Ps – Process, Price, and Place
Once all parties agree to proceed, we discuss logistics, including fees and the mediation structure.
Together, we will:
- Define timelines and schedules.
- Review pricing and payment arrangements.
- Finalize the meeting format (in-person or online) and other practical details.
- Sign the agreement to mediate.
Why These Steps Matter
Starting mediation doesn’t have to be overwhelming. These steps are designed to provide clarity, ensure everyone’s voice is heard, and establish the trust necessary for a successful process. Taking the time to align expectations sets a strong foundation for the work ahead.
If you’re considering mediation, remember: the process is adaptable and tailored to fit your unique situation. These early steps are just the beginning of our journey together.
You can reach me Angela Herberholz
angela@herberholzmediation.com
By phone: 0033 (6) 17 13 95 95
Further Reading
How to find the right Mediator – click here.